Thanks for shopping at Wallacea coffee. If you are not satisfied with your purchase, we’re here to help you through our returns and replacements program!

We only accept returns and replacements for faulty products. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. If the product shows any evidence of alteration or prior use, the exchange request will be rejected.

Returns and Replacements for Civet Coffee

To start a return, you can contact us at [email protected] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. No claims will be accepted more than seven days after receipt of your purchase.

You can always contact us for any return questions at [email protected]

Monday-Friday, 8:00 am – 5:00 pm (PST).


We continuously endeavor and never degrade the quality of our products to make them more affordable. Instead, we are constantly observing & improving our product and take advantage of our global channel inspection team to ensure the quality of your purchases. We are here to support your business. However, we are unable to process any refund requests due to the high level of fraudulent refund requests. We appreciate your business.


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