Thanks for shopping at Wallacea Coffee. If you are not satisfied with your purchase, please feel free to communicate your issues with us. We assist you to find the best solution for you.
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item. So that we can evaluate the issue and make it right.
To start a replacement program, you can contact us at [email protected]. Please send us proof of your damaged item. We might ask you some questions regarding the products to make sure your item is eligible for the replacement program. If your request is accepted, we will send you further instructions regarding the delivery information.
Our responsive customer service works on Monday to Friday, from 8:00 am to 5:00 pm (PST). Make sure to contact us within our working hours to get a quick response.
We continuously endeavor and never degrade the quality of our products to make them more affordable. At Wallacea Coffee, our strict quality control program is our standard to provide the best quality products for our customers. Due to the sanitary rules in our store, we do not accept refund requests for items that have been purchased.
Before shipping your order, we work closely with our freight partners to ensure the delivery fee and other charges are affordable for our customers. However, you might find an additional charge that is not written on the invoice issued by us. Please remember that any charges issued from external parties are not our responsibility. This also includes the tax bill issued by your country. Wallacea Coffee and the freight partner have no authority for clearing the additional charge related to the customs clearance. Hence, we will not be responsible for refunds caused by customs clearance rejection or customer cancellation. An important thing to note, the charge dispute for those reasons will only cause a further loss on the customer’s side.
We appreciate your business.
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