At Wallacea Coffee, we are committed to providing high-quality coffee products to our customers. If for any reason you are not satisfied with your purchase, we are here to help. Our claim policy for the green coffee beans shipped by container is designed to help you resolve any issues you may have with your product in a timely and efficient manner.
By following this claim policy, Wallacea Coffee aims to provide its customers with a positive and hassle-free sourcing experience. If you have any questions or concerns, please do not hesitate to contact our customer service team.
Under CIF (Cost Insurance and Freight) agreement, all unpredictable green coffee beans damages caused by the dispatch are covered by your freight insurance. We’ll provide you the insurance or certificate under the CIF incoterm policy. In case undesirable damages impact the green coffee beans during transit, claiming compensation for your loss is completely possible. All you need is to provide the documents needed for the claims and file your claim to the insurance company. We’ll wholeheartedly assist you with the process.
On the other hand, if green coffee beans damage is caused by our party, we’ll arrange a replacement program for future shipment. Due to financial safety reasons, any kind of unreported green coffee beans damaged for more than 15 days is no longer eligible for this program. For this reason, please thoroughly examine the quality of the green coffee beans once you receive the order.
Reach us at [email protected] for more information and questions regarding the claim compensation.
If you have served your customer with high-quality Indonesian coffee beans previously, it’s time to Import green coffee beans directly from the source with a top coffee supplier. Our Indonesian green coffee beans are freshly harvested, hand-picked, and fairly traded. Stop, it is not only Sumatra green coffee beans. We have our best-selling green coffee beans sourced directly from Ijen Blue Mountain, East Java. Start, save, and experience the best coffee tasting with us now!