We offer flexible payment terms which can be discussed on a case-by-case basis. We accept a wide range of payment terms, including wire transfers, Letter Of Credit payments, and custom payment terms.
Yes, with our BYOC (Build Your Own Container) system. You can choose up to 5 green coffee varieties (Gayo Sumatra, Mandheling Sumatra, Lintong Sumatra, Ijen Mountain arabica, and Java Estate robusta) in one-time shipping by container.
We are completely aware most roasters need samples for cupping purposes. There will be 700 grams samples of our green coffee beans that you can purchase on the product page. You can simply click on the ‘Buy a sample’ button available.
Wallacea Coffee provides a claim policy to protect you from further loss caused by defective green coffee beans. If you spot defective green coffee beans purchased from us, visit our claim policy page and check your eligibility. Once you’re eligible for this program, we’ll arrange a replacement at no cost to you. Before being exported to your locations, we provide all necessary documentation to clear your custom to the destination. This includes COO (Certificate of Origin), COA (Certificate of Analysis), ICO (International Coffee Organization), and phytosanitary certificate.
Yes, we offer safety-packaging options based on international coffee distribution standards. We refuse to utilize any kind of unsafe packaging that puts green coffee beans at risk during the shipping process. Instead, we utilize export-safe packaging like Grainpro bags and jute bags to protect the quality of our green coffee beans.
Yes, absolutely. We hold proven experiences for decades in importing green coffee beans to the United States. Our expert team helps you with the logistics of your raw coffee beans export-import regulations. These include country-specific procedures, local regulations, and other export-import compliance requirements.
Yes, absolutely. We’re committed to fully assisting you to clear all export-import compliances. Once the payment process has been finalized, we provide you with the COO (Certificate of Origin), commercial invoice, inspection certificate (phytosanitary certificate), and other necessary documents.
An important thing to note, the estimated shipping time will depend on the size of your order and your location. Our team will work with you to ensure that you receive your green coffee beans as quickly as possible. Typically it takes 22 - 45 business days. Depending on the destination country.
We guarantee your post-sales experience through our post-sales service. Before claiming your loss caused by damaged green coffee beans, please thoroughly understand ways to detect damaged green coffee beans and our claim policy for green coffee containers. All of our green coffee beans are single-origin, meaning that we sourced them only from the place of origin. Our Gayo Sumatra, Mandheling Sumatra, and Lintong Sumatra green coffee beans are locally grown in a heritage coffee farming located on Sumatra Island. Other than that, our Java green coffee bean varieties, Ijen Mountain arabica and Java Estate robusta, are locally grown on the Java Island of Indonesia.
